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Your store still answers every customer.

AI Scale Store sets up an AI support agent for your online store. It answers order, return and product questions in seconds, day and night, using your store's own information, and hands anything tricky to your team.

Book a free demo See how it works

Free 30-minute demo using questions from your own store.

Free 30-min demo Answers from your store info only Live in about 2 weeks Every conversation in your dashboard
What it answers

The questions your inbox gets fifty times a day.

The agent answers from your store's orders, products and policies. If it isn't sure, it says so and hands the conversation to a person.

Where's my order?

Order status

Looks up the order and shipment, and gives the carrier, delivery day and tracking link.

Can I return this?

Returns and exchanges

Explains your return policy, checks whether the order qualifies and starts the return the way you've set it up.

Does this come in large?

Product questions

Answers about sizes, materials, stock and compatibility from your product pages.

Do you ship to Canada?

Store policies

Shipping zones, delivery times, payment options and discounts, answered the same way every time.

What's the email I signed up with?

Account help

Helps customers find their account and resets, without ever showing private details in chat.

I want to speak to a person.

Handoff to your team

Anything it can't answer, or anything you mark as people-only, goes to your team with the full conversation attached.

How it works

Live on your store in about two weeks.

You give us access and a few hours of your time. We set up the agent, train it on your store and test it with your real questions.

  1. Days 1–3

    Connect

    We connect your store, help desk and email, and collect your policies and common questions.

  2. Days 4–8

    Train

    We set up the agent's answers, tone and handoff rules, and you approve them in your dashboard.

  3. Days 9–12

    Test

    We run your real past questions through it and fix every answer you aren't happy with.

  4. Day 14

    Go live

    The chat widget goes on your store. We watch the first week of conversations with you.

Your dashboard

See every answer it gives.

  • Read every conversation. Search by order, customer or topic, and see exactly what the agent said.
  • Fix an answer once. Edit a reply and the agent uses the new version from then on.
  • Logins for your team. Each person gets their own login, activated by a link we send them.
  • Alerts that matter. Get told when a conversation is handed off or a customer is unhappy.
Plans

Pick a plan by how many conversations you get.

Every plan includes setup, training and your dashboard. Prices are quoted after your free demo.

Monthly

Starter

500conversations a month

For small stores answering the same questions every day.

  • Website chat widget
  • Order status and policies
  • Dashboard with 2 logins
  • Email support

Price quoted after your demo

Ask about Starter
MonthlyMost picked

Growth

2,000conversations a month

Everything in Starter, for stores with a busy inbox.

  • Everything in Starter
  • Email replies as well as chat
  • Returns and exchanges
  • Dashboard with 5 logins

Price quoted after your demo

Ask about Growth
Monthly

Scale

10,000conversations a month

Everything in Growth, for high-volume stores and teams.

  • Everything in Growth
  • Help desk integration
  • Unlimited logins
  • Monthly review call

Price quoted after your demo

Ask about Scale

Plans are billed month to month. See our Terms of Service for billing, cancellation and refunds.

FAQ

Questions we hear a lot.

Will the AI make things up?

It answers only from your store's orders, products and policies. When it isn't sure, it says so and hands the conversation to your team. You can read every answer in your dashboard and correct any of them.

Which stores does it work with?

Shopify and WooCommerce stores, plus most common help desks and email inboxes. We'll confirm on your demo call. AI Scale Store is independent and not affiliated with any of these platforms.

Who owns the conversations?

You do. Your customers' conversations and your approved answers belong to you, and we never use them to train answers for other stores.

Why would you text me or my team?

Only if you opt in. We text dashboard login activation links, password reset and login alerts, setup updates and billing notices, because they're time-sensitive. You can reply STOP at any time.

Is there a contract?

No. Plans are month to month, and you can cancel with 30 days' notice.

Does it replace my support team?

It takes the repeat questions off their plate. Your team still handles refunds, complaints and anything you mark as people-only.

See it answer your own customers' questions.

Book a free 30-minute demo. Send us five real questions from your inbox and we'll show you how the agent answers them.

Book a free demo